Delivering peace of mind with an even stronger financial guarantee

When shipping to big box retailers, meeting the strict Must Arrive By Date (MABD) delivery requirements can often be the most stressful part of the shipping process. That’s why we offer Estes Retail Guarantee™ (ERG)—a product that delivers exceptional peace of mind by mitigating chargeback fees and other financial penalties.

ERG is backed by our best-in-class Time Critical Guaranteed service, which offers 24/7/365 freight monitoring and customer support, and includes more standard benefits than you’ll find with any other carrier:

• Guaranteed on-time pickups
• Guaranteed on-time appointments
• Guaranteed on-time delivery
• Guaranteed damage-free shipments

ERG then takes that peace of mind a step further with a financial guarantee of up to twice your freight charges, should our failure to meet a delivery appointment result in a chargeback fee.

We know that when MABD windows are hit, suppliers benefit by:

• Winning future business opportunities with high-volume customers
• Winning business from competitors
• Improving their industry reputation
• Incurring no financial penalties
• Being in good standing with retailers

And because Estes has a 99.4% success rate in meeting all Time Critical guarantees for MABD shipments to retail distribution centers, you can count on us to help you build positive retailer relationships and improve your vendor scorecards.

At this time, ERG is available for any pre-paid shipment going into Walmart, Sam’s Club, Amazon, Target, CVS, and Costco!

Learn more about ERG by downloading our overview or contacting us at timecritical@estes-express.com or 1-800-645-3952.