Learn how and where we deliver, as well as obstacles that could affect where your shipment is placed.
Estes Final Mile freight delivery meets today’s high expectations for shipping to residential and non-dock commercial destinations. We offer a variety of Final Mile solutions–available nationwide–to meet our customers’ unique delivery needs:
Our standard Estes Final Mile service level features delivery from the truck to the driveway, garage, or porch (covered area). The location’s accessibility determines the shipment’s actual placement. This basic service doesn’t require a delivery appointment, and includes online shipment tracking, email updates, and text notification options.
Residential customers who prefer to sign for their deliveries must make arrangements directly with their place of purchase. Shippers who prefer to opt-out of unattended delivery on an account, shipment, or consignee-specific basis can do so by contacting their account managers.
Our standard Front Door Delivery service requires that we have clear access to a paved driveway that can support our delivery vehicle. Potential issues that could impede our ability to provide Front Door Delivery include: gravel driveways, steps or steep inclines leading to the home, and low-hanging branches or overhead wires. In some instances, your driver may need to place your shipment at the end of the driveway or another accessible location.
Placement of the Final Mile freight shipment through a front door into a foyer or similar area.
Placement of the shipment in a room or area of choice, up to one flight of stairs, plus debris removal if requested.
This includes light assembly of the shipment, defined as assembly requiring 15 minutes or less using basic hand tools.
From the truck to the driveway, garage, porch, or first available covered area, where possible.
Through a front door into a foyer or similar area.
Placement in room/area of choice, up to one flight of stairs, plus debris removal when requested.
Light assembly defined as 15 minutes or less using basic hand tools.
If you have concerns regarding accessibility to your residence, or if you would like to inquire about the availability of other Estes Final Mile service levels, please call us at 1-888-858-2684, and we will work with you to help ensure a successful delivery. NOTE: The service level that displays when tracking your shipment is the one most often communicated to us by the vendor you used to purchase your product.
Terms and Conditions
For any issues that arise regarding your Estes Final Mile freight shipment, such as missing parts or concealed damage, please contact your place of purchase.
Estes Final Mile is a licensed transportation broker and not a motor carrier. As a transportation broker, Estes Final Mile hires motor carriers on our customers' behalf to pick up and deliver their shipments. Due to being a licensed transportation broker, Estes Final Mile is not responsible for any actual or consequential damages, whether related to freight pick up or delivery delays or negligence of carriers.
For more information, please view our Terms and Conditions of Brokerage Services.
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